Covid-19 FAQ

Is Theoly still processing orders during covid?
Yes, we are! The pandemic might have hurt our sales but not our spirit. We are still processing orders at our best speed. We’re closely supervising your ord...
Thu, 15 Jul, 2021 at 11:17 AM
I placed an order through theoly.com, will it still arrive amidst covid-19?
All your orders will arrive to you within the predicted time. Every time you place an order with us, you will receive your tracking information along with t...
Thu, 15 Jul, 2021 at 11:32 AM
Are you still accepting returns during covid?
Of course we are! Whether you have been unsatisfied or have chosen the wrong products, our warehouse is accepting returns on all orders. Please read our Re...
Thu, 15 Jul, 2021 at 11:27 AM
Is the package safe to open amidst the Covid-19 Pandemic?
We do take this pandemic seriously, hence we are taking all the precautions to keep our employees and customer safe. Our quality and safety procedures inclu...
Thu, 15 Jul, 2021 at 11:28 AM